Privacy Policy
Last Updated: February 2026
Toronto Hong Kong Parent Group ('we', 'us', or 'our') is committed to protecting the privacy of individuals who use our CVITP Tax Clinic registration platform. This Privacy Policy explains what personal information we collect, why we collect it, how it is stored, and how it is used.
Information We Collect
When you register for a tax clinic appointment, we collect the following personal information: your full name, email address, phone number, number of people filing, and any additional notes you provide. During your appointment, our trained volunteers may also collect your Social Insurance Number (SIN), income details, and tax-related documents solely for the purpose of completing your tax return.
Why We Collect Your Information
Your personal information is collected for the following purposes: to schedule and manage your tax clinic appointment; to contact you regarding your appointment or changes to clinic schedules; to process your tax return through the Canada Revenue Agency (CRA) Community Volunteer Income Tax Program (CVITP); and to send confirmation and reminder communications related to your registration.
How Your Information Is Stored
Registration data (name, email, phone, appointment details) is stored securely on Convex, a cloud database platform hosted in the United States. Access to this database is restricted exclusively to authorized volunteer administrators of Toronto Hong Kong Parent Group. Sensitive tax documents and SIN numbers are handled only in-person at the clinic and are not stored digitally by our organization.
Who Can Access Your Information
Only authorized volunteer administrators of Toronto Hong Kong Parent Group have access to registration records. Your information is not shared with, sold to, or disclosed to any third parties, commercial organizations, or government agencies, except as required by law or directly as part of the CRA CVITP tax filing process.
Data Retention
Registration records are retained for up to 12 months following the tax year for which the clinic was held, after which they are securely deleted. This retention period allows us to respond to inquiries or follow-up questions related to your filing.
Your Rights
You have the right to access, correct, or request deletion of your personal information at any time. To make such a request, or if you have any questions about this Privacy Policy, please contact us at the email address below. We will respond within a reasonable timeframe.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact Toronto Hong Kong Parent Group by email. Contact information is available on our website.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our registration platform after changes constitutes your acceptance of the updated policy.